The fallout of the O2 price rise has seen DSIT ask Ofcom to look at in-contract price rises again in the UK, including a “rapid review” of how easy it is to switch providers. Our research suggests Ofcom has already gone the furthest in Europe, leaving few good options available to the regulator from doing nothing through to banning the practice entirely.
The telecoms industry has been criticised for raising prices and not doing enough for those in financial hardship. Beyond providing social tariffs, we've identified £300m of initiatives operators have put in place at their own cost to help ease the pain
5G is now available in 300+ locations of the UK. So far, only EE has fully explained how it defines a location as covered. Ofcom could play an important role in helping consumers assess coverage claims, much like its equivalent in South Korea does
Having considered 50 of the initiatives UK telecoms operators put in place during the course of the pandemic so far, we estimate £940m of support has been made available – £340m of which have been to help the most vulnerable
