As countries prepare for the PSTN switch-off, tensions have risen over whether consumers are ready to make the migration to digital voice. We review the role governments have played in communicating about the switch-off and consider other challenges in readiness
Tackling digital exclusion in the UK: Priorities for a new national strategy
Digital inclusion remains an unfulfilled objective, with certain groups at particular risk of being left behind. With a general election expected this year, we review the areas the next Government should target in order to help close the digital divide
Unpacking broadband advertising rules
Broadband labelling and advertising rules bring greater transparency for consumers when comparing tariffs and choosing a service. We compare common elements of labelling schemes around the world and consider their relationship to competition in the market
Comparing approaches to regulating online safety
Online services have brought great benefits, but have also come with risks of harm and illegality. As regulators around the world are working to establish a safer online environment, we compare how these efforts stack up and the challenges being faced
The Metaverse: Preparing for the future digital reality
While the initial hype surrounding the Metaverse may have given way to AI, development of its technological foundations continues. In light of the potential implications for policymakers, we've identified six areas where their attention should be focused
Remedies in four-to-three mobile mergers
With renewed calls for in-market consolidation and pending transactions in two European countries, it is timely to revisit previous merger review decisions. We’ve analysed the commitments in four deals and considered the impacts they had on the market
UK: Support with the cost of living
The telecoms industry has been criticised for raising prices and not doing enough for those in financial hardship. Beyond providing social tariffs, we've identified £300m of initiatives operators have put in place at their own cost to help ease the pain
Evolving the concept of universal service
As policymakers consider the future funding of the USO, some are exploring potential contributions from large CAPs. This may be one solution to address broadband affordability challenges while ensuring a wider pool of contributors to network investment
The international experience with in-contract price rises
A wave of price rises is coming to European telecoms, with many customers soon to face above-inflation increases in their monthly bills. What are these price rises based on, how much they are set to be, and how have they been implemented and communicated?
Supplier of Last Resorts: What happens if an altnet goes bust?
The UK has seen a proliferation of cash-rich, independent fibre providers in recent years. However, in light of economic and operational challenges, there are concerns that some of these will fail. Should Ofcom have a plan to manage the potential fallout?
