While consumer experiences of mobile coverage often fail to live up to what is promised, regulators have been slow to adopt the most effective testing and reporting practices. They should prioritise the most accurate testing methods despite their additional costs, with Arcep’s approach in France one to follow.
The fallout of the O2 price rise has seen DSIT ask Ofcom to look at in-contract price rises again in the UK, including a “rapid review” of how easy it is to switch providers. Our research suggests Ofcom has already gone the furthest in Europe, leaving few good options available to the regulator from doing nothing through to banning the practice entirely.
