The telecoms industry has been criticised for raising prices and not doing enough for those in financial hardship. Beyond providing social tariffs, we've identified £300m of initiatives operators have put in place at their own cost to help ease the pain
The international experience with in-contract price rises
A wave of price rises is coming to European telecoms, with many customers soon to face above-inflation increases in their monthly bills. What are these price rises based on, how much they are set to be, and how have they been implemented and communicated?
Improving information on 5G coverage
5G is now available in 300+ locations of the UK. So far, only EE has fully explained how it defines a location as covered. Ofcom could play an important role in helping consumers assess coverage claims, much like its equivalent in South Korea does
£940m of support from UK telecoms operators during COVID-19
Having considered 50 of the initiatives UK telecoms operators put in place during the course of the pandemic so far, we estimate £940m of support has been made available – £340m of which have been to help the most vulnerable
