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European regulators are taking a hands-off approach to zero-rating

European regulators are taking a hands-off approach to zero-rating

Regulators in Europe have so far generally taken a hands-off approach to operator’s zero-rating practices. Of 20 cases observed by Assembly in the last two years, only three have resulted in a regulator banning the offer.

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Ofcom proposes ‘regulatory sandboxes’ for online markets

Ofcom proposes ‘regulatory sandboxes’ for online markets

With the publication of a position paper on “Online market failures and harms”, the UK regulator Ofcom weighs in on the international debate on how to regulate tech companies. The paper identifies useful aspects for other regulators to consider, and suggests experimenting with remedies through ‘sandboxes’ before extending them to the wider market.

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Telecoms operators are increasingly customer-centric

Telecoms operators are increasingly customer-centric

Telecoms operators are moving towards a model where the customer is at the centre of everything they do. This is primarily happening as a result of the industry adopting an omnichannel approach, ensuring that customers are able to get the full value from the services they consume.

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The desire to facilitate consumer switching continues

The desire to facilitate consumer switching continues

Regulators have done extensive work to facilitate consumers’ ability to switch providers, to foster competition and consumer benefit. Yet switching is still seen as a pain point in some countries. In recent months, initiatives to help customers become proactive in choosing a new contract have taken place in the UK, Japan, and Germany.

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The FTC has been the toughest on Facebook so far, but it may not be enough

The FTC has been the toughest on Facebook so far, but it may not be enough

The fine approved by the FTC against Facebook on 24 July 2019 amounts to almost $5bn.  It is far higher than any fine issued in the EU under GDPR so far, and could have been even higher, with Mark Zuckerberg also held personally accountable for the company’s conduct.

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