As countries prepare for the PSTN switch-off, tensions have risen over whether consumers are ready to make the migration to digital voice. We review the role governments have played in communicating about the switch-off and consider other challenges in readiness
Global standards in mobile network resilience
Following high profile network outages, regulators have reconsidered mobile network resilience in recent years. We review common resilience requirements made of MNOs and discuss the implications of emerging technologies for network resilience
Tackling digital exclusion in the UK: Priorities for a new national strategy
Digital inclusion remains an unfulfilled objective, with certain groups at particular risk of being left behind. With a general election expected this year, we review the areas the next Government should target in order to help close the digital divide
Unpacking broadband advertising rules
Broadband labelling and advertising rules bring greater transparency for consumers when comparing tariffs and choosing a service. We compare common elements of labelling schemes around the world and consider their relationship to competition in the market
Comparing approaches to regulating online safety
Online services have brought great benefits, but have also come with risks of harm and illegality. As regulators around the world are working to establish a safer online environment, we compare how these efforts stack up and the challenges being faced
The race to net zero: The role of policymakers
As operators work to limit their environmental impact, some regulators are actively supporting sustainability efforts, while others seem relatively less engaged. We outline tangible steps they could be taking to help reduce the industry’s carbon footprint
UK: Support with the cost of living
The telecoms industry has been criticised for raising prices and not doing enough for those in financial hardship. Beyond providing social tariffs, we've identified £300m of initiatives operators have put in place at their own cost to help ease the pain
The international experience with in-contract price rises
A wave of price rises is coming to European telecoms, with many customers soon to face above-inflation increases in their monthly bills. What are these price rises based on, how much they are set to be, and how have they been implemented and communicated?
Fair share: Can it coexist with net neutrality?
Despite finding support for fair share, operators are yet to convincingly outline how their proposals can be implemented without undermining the open internet. Showing how that can be achieved in practice is a prerequisite to advancing the debate
Supplier of Last Resorts: What happens if an altnet goes bust?
The UK has seen a proliferation of cash-rich, independent fibre providers in recent years. However, in light of economic and operational challenges, there are concerns that some of these will fail. Should Ofcom have a plan to manage the potential fallout?
