As countries prepare for the PSTN switch-off, tensions have risen over whether consumers are ready to make the migration to digital voice. We review the role governments have played in communicating about the switch-off and consider other challenges in readiness
Consumer readiness for the PSTN switch-off
Regulators have rarely seen the need to intervene in the switch-off of the PSTN, leaving the process and its communication to operators. Only in some countries have they stepped in to protect consumers from service outages in the event of a power cut
The challenge of retiring the copper network
The transition to full-fibre means that copper retirement is now well underway. So far it has rarely been a straightforward or quick process given the strong regulatory oversight and need to protect those consumers who still rely on the copper network
5G and health: how to address the concerns?
Concerns over public health and conspiracy theories saw more than 200 attacks on mobile masts. The anti-5G protests are not a first with previous generations of mobile technology sparked equally intense opposition. Consumer bodies can play an important role in dispelling myths
Improving transparency for consumers
Regulators have expressed concern that mobile operators do not provide consumers with sufficiently clear and comparable information, hindering their ability to get a better deal. As New Zealand, the Netherlands and UK take action, the EECC should ensure consumers have the comparable information they need
