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Consumer readiness for the PSTN switch-off

Regulators have rarely seen the need to intervene in the switch-off of the PSTN, leaving the process and its communication to operators. Only in some countries have they stepped in to protect consumers from service outages in the event of a power cut

Making the case for mobile consolidation

Operators in Europe have renewed calls for consolidation in mobile. Whilst some regulators and competition authorities might be more receptive than in the past, operators will need to convince them that consolidation really is key to unlocking investment

Improving transparency for broadband customers

Broadband labelling schemes, such as those with traffic light symbols, have become increasingly popular to help with greater transparency and fairness. Designed well, they can promote competition, and encourage take-up of faster speeds among consumers