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Consumer Protection

Canada: Hardening networks up north

The fallout of the 2022 Rogers outage continues to inform the CRTC’s policy development around network resilience and consumer protection

South Korea takes on the ‘fairness agenda’

The KFTC joins the CMA in the UK in attempting to enforce prohibitions on dark patterns that often require a close inspection of the context

The FTC’s warning on global platform regulation

The regulator’s strongly-worded letter suggests tech platforms may run afoul of US law if they change privacy or content moderation policies to comply with foreign legislation

ACMA’s fees schedule for 2024/2025

The regulator’s plans to increase its fees to reflect new scams enforcement duties align with trends witnessed in the UK and Ireland on expanding regulator budgets

South Korea: Repeal of the mobile subsidies limit

The law’s repeal offers another context in which the Government is seeking to carefully balance the promotion of competition with the protection of consumer interests

Nkom’s “clear warning” on the 2G shutdown

The regulator sees no reason to stop Telia’s 2025 shutdown, considering it a learning opportunity ahead of the final switch-off of all 2G services in 2027

Event debrief: ISPA Parliament & Internet Conference 2025

Important discussions on online safety and digital access were missing possibly the two most important stakeholders: The Government and big tech

ACCC’s updated broadband speed guidance

The new guidance provides a steer to industry on navigating upgraded wholesale speeds while ensuring consumers are informed about the limitations of their in-home equipment

Australia: Future regulatory direction for digital markets

Though the new Australian Government appears likely to continue its predecessor’s support the ACCC’s proposals, the timeline for advancing new regulation is unclear

Reviewing the EU-wide cap on call termination

Single maximum wholesale charges have benefitted end users while enabling deregulation in several Member States, with Spain and others due to follow suit