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Consumer Protection

Labelling AI-generated content in the EU

The latest step in the AI Act’s implementation seeks to improve transparency around users’ interaction with the technology and consumption of content produced by it

France’s social media ban for under-15s

France’s social media ban is the first of its kind in the EU, but lacks an enforcement mechanism due to clashes with the DSA

US: Simplifying broadband ‘nutrition’ labels

Critics argue that the FCC’s attempt to address unintended effects of its regulation would prevent consumers from being able to understand the true cost of telecoms services

The rise of satellite in New Zealand

As fibre and 5G investment cycles peak, satellite is reshaping the competitive landscape in rural areas – but is yet to close the digital divide entirely

Streamlining consumer protection in Canada

Combining existing, inconsistent protections into a unified code would reduce confusion for consumers and complexity for operators

BNetzA announces new rules for proving reduced mobile performance

BNetzA’s new rules allow customers to pay less or terminate their contracts early if they experience significant deviations in mobile speed

FCC: Ensuring efficient management of the Universal Service Fund

The regulator’s targeted consultation launches ahead of much broader expected proposals from US politicians to reform the delivery of public subsidy programmes

Australia: ACMA set to enforce its own consumer protection code

Despite the success of some ‘world-first’ industry-led initiatives, ACMA’s decision reflects calls for more direct regulation of the telecoms sector

One year of the UK’s Digital Inclusion Action Plan

While over 1m people have been helped to get online since the launch of the plan, there are calls for the Government to turn promising first steps into lasting change

Canada: Tackling barriers to consumer switching

The CRTC has sought to balance reasonable cost recovery by operators with its legislative direction to address the fees discouraging consumers from changing provider