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Consumer Protection

Event debrief: Connected Britain 2026

Tensions flared over the nexfibre/Netomnia deal and Openreach’s fibre discounts, as data centres and the UK’s future DTT switch-off took AI’s place as prominent themes for this year

Australia: Accessing Triple Zero during network outages

Despite the possibility of national roaming, end users have been advised to try landlines or Wi-Fi calling to reach the emergency services if mobile networks go down

Price inequality in the Netherlands

The Consumers’ Association welcomes greater ACM oversight of the broadband loyalty penalty, but fears that it will only go so far

New rules for network slicing in India

The TRAI’s proposals aim to ensure that the delivery of premium services over a network slice do not risk a worse experience for other consumers

US: Meta pays the price for harmful platform design

A court in New Mexico has found Meta to be a public nuisance that must be held liable for services that damage children’s mental health

Labelling AI-generated content in the EU

The latest step in the AI Act’s implementation seeks to improve transparency around users’ interaction with the technology and consumption of content produced by it

France’s social media ban for under-15s

France’s social media ban is the first of its kind in the EU, but lacks an enforcement mechanism due to clashes with the DSA

US: Simplifying broadband ‘nutrition’ labels

Critics argue that the FCC’s attempt to address unintended effects of its regulation would prevent consumers from being able to understand the true cost of telecoms services

The rise of satellite in New Zealand

As fibre and 5G investment cycles peak, satellite is reshaping the competitive landscape in rural areas – but is yet to close the digital divide entirely

Streamlining consumer protection in Canada

Combining existing, inconsistent protections into a unified code would reduce confusion for consumers and complexity for operators