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Consumer Protection

ANACOM’s recommendations on network resilience and consumer protection

The regulator has outlined measures for operators and the Portuguese Government to implement, while highlighting the role of spectrum management in mitigating the impacts of outages

Belgium: Automatic switching to best available tariffs

The regulator considers that proposed measures may conflict with the EECC, instead recommending improved transparency for consumers looking to switch

UK: Limiting children’s access to smartphones and social media

The Government will consider the impact of legislation implemented abroad as well as the views of both parents and young people before determining its approach

BNetzA’s regulatory framework for copper retirement in Germany

Though the regulator is aligned with the Government’s prior recommendations, the EU’s Digital Networks Act may yet have implications for Deutsche Telekom’s eventual network shutdown

Event debrief: Open Internet Turns 10: What's Next?

Given seismic change in the functioning and role of the internet, policymakers and industry are beginning to debate if and/or how net neutrality rules should evolve

China: Ensuring safety in the use of interactive AI services

As safety risks become more pronounced, the CAC is taking steps to regulate for the prevention of self-harm and the protection of children

Science, Innovation and Technology Committee: The future of telecoms and broadband

MPs raised concerns about a lack of government targets for mobile and the prospect of some consumers being left behind, providing for some awkward moments

Spain: Preparing telecoms networks for critical incidents

Operators’ estimates for the cost of enhanced power resilience at mobile sites dwarf the Government’s own calculations by a factor of five to one

Ofcom’s guidance on protecting women and girls online

Though the regulator expanded its recommendations on mitigating gendered abuse online, calls continue for a binding code of practice under the Online Safety Act

Italy’s 5G traffic lights

AGCOM will hope that new stickers for 5G services do not lead to the same unintended consequences than with its labelling system for fixed broadband