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Consumer Protection

The privacy and data protection risks of smart glasses

As the EDPB sets out how the GDPR applies to smart glasses, BEUC has called for urgent action to safeguard citizens’ fundamental rights

The impact of generative AI on internet openness

BEREC believes that existing regulation together could mitigate many of the risks AI poses to online users, but is mindful that gaps in the EU framework may remain

Event debrief: Connected Britain 2026

Tensions flared over the nexfibre/Netomnia deal and Openreach’s fibre discounts, as data centres and the UK’s future DTT switch-off took AI’s place as prominent themes for this year

Australia: Accessing Triple Zero during network outages

Despite the possibility of national roaming, end users have been advised to try landlines or Wi-Fi calling to reach the emergency services if mobile networks go down

Price inequality in the Netherlands

The Consumers’ Association welcomes greater ACM oversight of the broadband loyalty penalty, but fears that it will only go so far

New rules for network slicing in India

The TRAI’s proposals aim to ensure that the delivery of premium services over a network slice do not risk a worse experience for other consumers

US: Meta pays the price for harmful platform design

A court in New Mexico has found Meta to be a public nuisance that must be held liable for services that damage children’s mental health

Labelling AI-generated content in the EU

The latest step in the AI Act’s implementation seeks to improve transparency around users’ interaction with the technology and consumption of content produced by it

France’s social media ban for under-15s

France’s social media ban is the first of its kind in the EU, but lacks an enforcement mechanism due to clashes with the DSA

US: Simplifying broadband ‘nutrition’ labels

Critics argue that the FCC’s attempt to address unintended effects of its regulation would prevent consumers from being able to understand the true cost of telecoms services