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Consumer Protection

South Korea: Fines for anticompetitive behaviour

The controversial fine from the KFTC appears to contradict the position of the regulator in attempting to stabilise excessive sales incentives

The UK’s Digital Inclusion Action Plan

A decade since the last national strategy, the Government has announced initial actions to tackle digital exclusion and set out its proposals for addressing the problem long-term

Australia: Strengthening ACMA’s enforcement powers

A new bill proposes to expand ACMA’s powers significantly, aligning the regulator’s enforcement tools across the telecoms sector

Advancing mobile power resilience in the UK

Ofcom has set out a nuanced assessment of the range of possible objectives for mobile network resilience in the UK in comparison to some international peers

Australia’s Online Safety Act: Under review

The independent review of Australia’s online safety framework advocates for an approach that mirrors the UK’s Online Safety Act, despite it not yet being fully implemented

Australia: Ensuring quality of service in legacy network migration

ACMA’s standards for consumer redress align with the ACCC’s more stringent standards on broadband speed claims

The problem of dormant contracts in the Netherlands

Expired minimum terms, a tendency not to switch and inadequate communication from operators mean telecoms consumers are missing out on significant savings

The UK’s Statement of Strategic Priorities for online safety

The Government has published its draft statement of strategic priorities on online safety for Ofcom to consider as it begins to enforce the Online Safety Act starting next year

Tackling SMS-based scams in Australia

Mandating an SMS sender ID registry is the latest addition to Australia’s world-leading suite of scam prevention measures

Supporting the PSTN switch-off in the UK

The package of measures from DSIT, Ofcom and the telecoms industry should ensure a smoother migration for consumers, local authorities and critical infrastructure providers