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Consumer Protection,Consumer Protection

Interim report on barriers to uptake of gigabit-capable broadband in the UK

The report sets out the barriers faced by UK consumers and business when it comes to adopting gigabit-capable broadband.

A greater regulatory burden for America Movil in Mexico

The IFT applied new retail and wholesale remedies on AM.

Portuguese competition authority finds cartel between MEO and NOWO

MEO is fined €84m for striking an anticompetitive agreement with the country’s smallest operator, NOWO.

Dutch regulator strengthens online consumer rights

Online platforms will have to adopt transparency and organisational measures to ensure businesses comply with consumer law.

Spanish Data Protection Authority assesses data protection compliance in the telecoms sector

The analysis relates to the conclusion of contracts online or by phone.

Ofcom to prevent mobile operators from selling locked devices

The UK regulator introduces new rules to facilitate mobile and broadband customers in switching.

Japan’s Fair Trade Commission to investigate commercial practices in the mobile market

The FTC will support the Government in its effort to reduce the price of mobile services for Japanese consumers.

ARCEP updates its Code of Conduct on internet quality of service

The French regulator introduces new requirements for testing services such as an increase in testing capacity and the provision of additional information to users.

Dutch regulator asks mobile operators to make information more comparable for consumers

The ACM’s annual survey finds high levels of consumer satisfaction, but improvement is needed to help consumers compare operators.

ECJ limits operators' use of zero rating

The ECJ ruled on a case in Hungary, confirming that zero-rated services have to stop once a user’s data allowance has been used up.