ISPs signed a deal with eight voluntary undertakings, to guarantee the functioning of the internet and easy access to emergency services.
Canadian Government directs mobile operators to lower retail prices
UK Regulators Network seeks ways to protect vulnerable customers
The UKRN held an event in London, at which it explored best practices to drive fair outcomes for vulnerable consumers.
Apple fined €25m in France over iPhone slowdowns
France’s consumer protection agency fined the company for not informing customers about the effect of software updates on their devices.
Ofcom to ban UK mobile operators locking devices
The regulator opened a consultation on several measures designed to facilitate switching, not only in mobile but also in broadband and pay TV
US presidential candidate Bernie Sanders promises $150bn ‘High-Speed Internet for All’ policy
The Democratic Party candidate pledges high-speed internet for everyone and vows to tackle anti-competitive behaviour between providers
EC publishes first full review of the roaming market since RLAH
The review finds data roaming consumption increased 12-fold since the removal of surcharges, with mobile retail prices continuing to fall.
Australia sees drop in broadband complaints
Improvements are due to customers migrating to the NBN, says the Australian Communications Media Authority.
Ofcom sets out a range of measures to protect against high prices and promote fairness
In continuation of ongoing work to help consumers get better deals, Ofcom has set out measures to protect vulnerable customers.
