Please enable javascript in your browser to view this site

Consumer Protection,Consumer Protection

Ireland: Refreshing the complaints handling rules for telecoms

In light of changing legislation, ComReg proposes new codes of practice to modernise consumer rights and improve the transparency of the complaints handling process

Responding to the SKT data breach

The breach, and the resulting exodus of customers from SKT, is already destabilising a fiercely competitive mobile market

Europe’s first SIM farm ban

The criminalisation of SIM farms represents one in a range of regulatory interventions aimed at stemming the growing tide of malicious messaging around the world

Ofcom outlaws Global Title leasing

The regulator is the first in the world to ban the practice, issuing an immediate ban to respond to the disproportionate harm that UK global licenses have facilitated globally

The Delete, Delete, Delete playbook

The responses to the FCC’s call for input on deregulation amount to an ambitious and even unprecedented plan for rewriting almost all aspects of the telecoms rulebook

France: Conditions for completing the fibre rollout

The regulator expects Orange to maintain regular contact with those who have refused migration to its fibre network, especially as its copper retirement proceeds

California: Rate regulation or affordability safeguard?

In deregulating net neutrality, the FCC has forfeited its chance to regulate (or at least prevent state-level regulation of) broadband affordability

Deregulating the copper network switch-off in the US

The FCC’s orders to roll back regulation on legacy network retirement are the first steps in a larger effort to clear the sector’s “regulatory underbrush”

Event debrief: Global Anti-Scam Summit London 2025

The need for coordination across borders and sectors is well understood, although regulators and tech firms clashed over how to best tackle scams at source

South Korea: Fines for anticompetitive behaviour

The controversial fine from the KFTC appears to contradict the position of the regulator in attempting to stabilise excessive sales incentives