We identified communities experiencing persistent digital exclusion in the UK through a review of existing data and analysed the ability of available support programming to address the needs of these groups. 

We undertook research into the performance of the UK’s mobile market over a 5-10 year period. The data included mobile network coverage and quality, data usage, value for money and pricing levels, as well as MVNO connections and corresponding market shares.

We produced an independent analysis of the economic, societal and competition benefits gained from having more than one scaled gigabit-capable fixed network (based on any technology), and the environment and conditions needed for scaled network competition to occur. We benchmarked the UK against five other European countries (Denmark, France, Germany, Portugal, Spain).

We produced a detailed benchmark based on international evidence gathering for a regulator around the experience of network outages and approaches to implementing emergency calling and the roaming between operators.

We produced a concise analysis of the relative value consumers get from telecoms services in the UK. The exercise required benchmarking the UK against a set of six other comparator countries across fixed and mobile services. The research was complemented with an analysis of additional measures the industry has taken to support consumers during the cost of living crisis.

We produced a comprehensive benchmark of CLI authentication mechanisms and national variations of STIR/SHAKEN in 25 countries for a telecoms operator looking to ensure compliance with their regulatory obligations.

We prepared a study on behalf of Telefonica and Liberty Global on the benefits of FMC in a set of European countries. It was a large data and evidence gathering exercise to facilitate discussions with competition authorities as part of the merger of Virgin Media and O2. 

A study for a trade association to demonstrate the value delivered by the telecoms sector, in particular to consumers. It required a thorough assessment of products and services offered to consumers as well as marketing and sales practices. The report was launched at an event in Brussels with a panel which included representatives from the European Commission.

A report for a converged operator that looked at countries the UK often gets compared to in mobile coverage league tables. The purpose was to identify what specific characteristics or policy positions in countries such as Japan and South Korea might have contributed to the high levels of 4G coverage experienced.