We prepared an international review of the PSTN switch-off process in a number of countries around the world, highlighting regulatory interventions and detailing the technical phases of retirement. That research included a further examination of trends in voice termination rates and reforms in line with fixed network evolution. 

We provided an update of a previously successful report on the continued value for money UK consumers continue to receive from fixed and mobile services given the increased usage and the investment in networks their providers have been making. To put this in context we compared telecoms to other regulated industries (such as energy and water), where bills continue to rise but where there has been no increase in the quality of the service provided.