ACMA thinks operators are not doing enough to support those struggling to pay their bills, with many customers also unaware they can turn to their provider for help
Telstra: Failing vulnerable customers in Australia
With issues of consumer protection under the watchful eye of ACMA, the operator has been found to have dropped the ball on more than one occasion
ACCC wrestles with future regulation of the NBN
The proposed framework would introduce flat rate wholesales prices, as well as a per consumer cap on how much retailers can be charged for access
Broadband prices in Australia rise, with service levels unchanged
Wholesale regulation is in transition, with the NBN having recently proposed a new access framework to address stakeholder concerns
Mapping broadband and improving its accuracy
With greater accuracy of service availability much-needed, success of the FCC’s initiative in the US now hinges on securing stakeholder engagement
Telcos fined in Australia for misleading statements on broadband speeds
This is not the first time the three operators have breached national consumer law. Their customers have already been contacted about refunds
Tackling greenwashing and fake online reviews in Australia
Regulators from the UK to China have made strengthening consumer protection in the digital economy a priority
Social media platforms under the spotlight in Australia
With scams becoming more prevalent across multiple channels, protecting individuals from emotional and financial harm is high on the policy agenda
Optus asks the ACCC to halt the proposed Telstra/TPG merger in Australia
Optus argues the deal would undermine investment incentives and consumer choice in rural areas, and reduce the resilience of communities to natural disasters
Australia and New Zealand step up efforts to tackle scams
Given the global nature of the problem, more partnerships between countries and stakeholders will be needed to tackle the problem at source
