The regulator wants operators to embed how they treat vulnerable customers in their business culture – something it argues hasn’t been done effectively
A new regulatory framework for Australia’s NBN
The proposal could result in significant price hikes and present the new Government with an immediate challenge in redefining the direction of the NBN
TPG wants to enhance the functional separation of its fixed network in Australia
Recent changes to the Australian Telecommunications Act allow for more competition between the NBN and other networks
New expectations for Australia’s NBN
The Government wants the NBN to start paying for itself – but there are signs it’s not yet in a position to operate in a commercially efficient way
Australian ISPs push back on claims they misled broadband customers
ISPs are accused of not delivering expected speeds – but current arrangements with the NBN make it difficult to know what they will be for new lines
ACMA to set out expectations for how Australian operators should treat vulnerable customers
ACMA takes a leaf out of Ofcom’s book, requiring operators to improve the training of staff and the monitoring of interactions with vulnerable customers
Prices for mobile services on the rise in Australia
New regulatory model for Australia’s NBN moves a step closer
European Commission believes Apple is using its App Store to distort competition
A new regulatory framework for the Australian NBN
The NBN says it is now open to a new framework for access prices – but pressure was already mounting from the Government and other stakeholders
