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Consumer Protection,Consumer Protection

Belgian regulator wants ISPs to be clearer about ‘unlimited’ internet offers

The fair use policies that apply to these offers are catching too many customers by surprise, and could even clash with net neutrality rules

Prices for mobile services on the rise in Australia

The regulator attributes higher prices to a concentrated market

ComReg consults on its strategy for the next five years

The plan looks like more of the same, and is perhaps a missed opportunity to focus on emerging issues such as sustainability

Elsewhere in regulation this week

Other noteworthy regulatory developments week ending 7 May 2021 from the Assembly Analyst team

FCC adopts broadband support scheme for low-income households

The scheme is significantly more generous than the current programme – but it may need more funds if it’s to help everyone it targets

Ofcom fines O2 £10.5m for overcharging outgoing customers

The company has accepted the findings of the investigation and refunded affected customers

Regulators in UK and Belgium look at broadband switching

Ofcom has proposed a new ‘one touch’ process, and the BIPT recommends operators promote the ‘Easy Switch’ process.

Dutch regulator sees potential harms associated with paid search rankings

The ACM’s study into paid ranking mirrors the findings of the UK competition authority’s recent algorithms paper.

UK operators expand 5G footprint but a common approach to defining coverage is still missing

EE and O2 have announced further 5G coverage in towns and cities, but so far only EE has disclosed the criteria it uses to consider a location covered.

Portugal adopts new rules to protect vulnerable telecoms customers during COVID-19

The new rules mean vulnerable customers can stay connected, or avoid paying penalties.