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Industry signs up to Ofcom's new Fairness for Customers commitments

Industry signs up to Ofcom's new Fairness for Customers commitments

At an event held with the consumer magazine Which?, Ofcom unveiled the latest action from Ofcom’s Fairness for Customers programme

Ofcom’s new Online Nation Report reveals UK consumers’ online experiences

Ofcom’s new Online Nation Report reveals UK consumers’ online experiences

While an increasing proportion of users is concerned about using the internet, most respondents say the benefits outweigh the risks.

Ofcom reviews physical infrastructure and business connectivity markets

Ofcom reviews physical infrastructure and business connectivity markets

Ofcom has published draft statements in respect of the Business Connectivity and Physical Infrastructure Market Reviews (BCMR and PIMR). For the most part Ofcom have decided to impose the remedies proposed during the consultation phase. Below we have flagged the key changes.

UK mobile operators win court case on annual licence fees

UK mobile operators win court case on annual licence fees

MNOs could now get back as much as £220m after the ruling.

Ofcom introduces new end-of-contract notification rules

Ofcom introduces new end-of-contract notification rules

UK operators will have to tell customers when their contract approaches expiry, and which deals are available.

Vodafone announces UK 5G launch date during full year results

Vodafone announces UK 5G launch date during full year results

The operator will switch on its 5G network on 3 July 2019 in seven cities across the UK.

BT’s further push into fibre dependent on getting the right regulatory environment

BT’s further push into fibre dependent on getting the right regulatory environment

Three months into the role and BT’s new Chief Executive, Philip Jansen, used the group’s 2018/19 FY results presentation to give analysts a glimpse of how he intends to make BT ‘bolder, smarter, faster and future-proof’.

Ofcom finds UK fixed broadband speeds went up 18% last year

Ofcom finds UK fixed broadband speeds went up 18% last year

For the first time, average fixed broadband speeds pass the 50Mbps mark.

UK Government to legislate for connected devices

UK Government to legislate for connected devices

The legislation will aim to increase protection from cyber attacks.

Ofcom ranks customer service provided by the UK’s major telecoms firms

Ofcom ranks customer service provided by the UK’s major telecoms firms

The UK regulator’s report shows levels of customer satisfaction similar to the previous year.