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Consumer Protection,Consumer Protection

UK government drafts new roaming regulation, waiving roam-like-at-home

UK government drafts new roaming regulation, waiving roam-like-at-home

UK customers will face the return of roaming charges within the EU in the even of a no-deal Brexit.

Ofcom extends enforcement programme into early termination charges

Ofcom extends enforcement programme into early termination charges

The enforcement programme is looking at the charges imposed when consumers on fixed term contracts terminate those contracts early (early termination charges or ‘ETCs’). It has already been extended twice, having started in June 2017.

FTTH Council write an open letter to EU Telecoms ministers on fibre advertising

The industry organisation representing FTTH operators and vendors has voiced its concern over “misleading fibre advertising”

Ofcom fines EE and Virgin Media £13.3m over charges for early contract termination

The UK regulator has imposed penalties on EE (£6.3m) and Virgin Media (£7m) for breaches of consumer protection rules

EU Parliament report suggests wholesale roaming rates should be reduced

The ITRE Committee of the European Parliament has published a report examining the impact of Roam-Like-At-Home, one year after the implementation

Australian regulator sees an improvement in NBN broadband speeds

The Australian Competition & Consumer Commission (ACCC) published its third Measuring Broadband Australia (MBA) report

FTC announces next hearings on competition and consumer protection

The Federal Trade Commission of the US has scheduled the next hearings of its enquiry on “Competition and Consumer Protection in the 21st Century”

Ofcom considering regulating how combined airtime and handset deals are sold

Ofcom has opened a consultation on the situation where mobile customers on bundled handset and airtime deals do not take action at the end of their minimum contract period

ACCC puts telcos ‘on notice’ about false and misleading advertising

The Australian Competition & Consumer Commission (ACCC) has put telecommunications companies on notice to ensure their advertising is clear and transparent