At an event held with the consumer magazine Which?, Ofcom unveiled the latest action from Ofcom’s Fairness for Customers programme
Industry signs up to Ofcom's new Fairness for Customers commitments
Ofcom’s new Online Nation Report reveals UK consumers’ online experiences
While an increasing proportion of users is concerned about using the internet, most respondents say the benefits outweigh the risks.
Ofcom reviews physical infrastructure and business connectivity markets
Ofcom has published draft statements in respect of the Business Connectivity and Physical Infrastructure Market Reviews (BCMR and PIMR). For the most part Ofcom have decided to impose the remedies proposed during the consultation phase. Below we have flagged the key changes.
UK mobile operators win court case on annual licence fees
Ofcom introduces new end-of-contract notification rules
UK operators will have to tell customers when their contract approaches expiry, and which deals are available.
Ofcom finds UK fixed broadband speeds went up 18% last year
Ofcom ranks customer service provided by the UK’s major telecoms firms
Ofcom publishes three consultations on the future regulation of phone numbers and calls
Ofcom’s plans to promote competition and investment in fibre networks
Ofcom has set out how regulation could evolve to support competition and further investment from new alternative networks, Openreach and Virgin Media. It also sets out a framework for Openreach to transition customers from its copper to fibre network.
