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Consumer Protection

The network resilience policy arsenal

We assess recent resilience-related policy interventions following high profile network outages.

Tackling mobile device theft

We assess the actions taken to limit the impact of device theft including technical measures by manufacturers such as Apple and Samsung.

The policy response to network outages

We review the policy response to recent high-profile network outages in Australia, Canada, Finland and Japan.

The 'Digital Fairness' agenda

We delve into the EU’s proposed Digital Fairness Act and explore the prohibited conducts under the UK’s DMCC Act.

Scams policy in Australia

We assess ACMA's new SMS ID register alongside other similar interventions plus the pending 'Scams Prevention Framework'.

The energy demands of digital infrastructure

We discuss whether the growth of digital infrastructure and technologies puts at risk sustainability targets.

The fairness agenda

We detail new regulatory interventions for consumer fairness in the EU and US.

Mandating battery back-up

We investigate whether battery back-up obligations align with international approaches and consider other interventions to improve network resilience.

Ofcom's Telecoms Access Review

With the market review in full swing ahead of a formal consultation in Q1 2025, we assess the regulator's focus areas, asks from stakeholders and expected points of contention.

VAT on broadband

An increasingly mentioned policy lever for affordability is the tax levied on broadband. We examine how these rates compare internationally.