Assembly — Regulation Updates

Ofcom,Ofcom

Ofcom introduces new end-of-contract notification rules

Ofcom introduces new end-of-contract notification rules

UK operators will have to tell customers when their contract approaches expiry, and which deals are available.

Ofcom finds UK fixed broadband speeds went up 18% last year

Ofcom finds UK fixed broadband speeds went up 18% last year

For the first time, average fixed broadband speeds pass the 50Mbps mark.

Ofcom ranks customer service provided by the UK’s major telecoms firms

Ofcom ranks customer service provided by the UK’s major telecoms firms

The UK regulator’s report shows levels of customer satisfaction similar to the previous year.

Ofcom publishes three consultations on the future regulation of phone numbers and calls

Ofcom publishes three consultations on the future regulation of phone numbers and calls

The regulator looks at issues of competition, trust, and consumer protection.

Ofcom’s plans to promote competition and investment in fibre networks

Ofcom’s plans to promote competition and investment in fibre networks

Ofcom has set out how regulation could evolve to support competition and further investment from new alternative networks, Openreach and Virgin Media. It also sets out a framework for Openreach to transition customers from its copper to fibre network.

Ofcom launches new Broadband Speeds Code of Practice in the UK

Ofcom launches new Broadband Speeds Code of Practice in the UK

The Code strengthens users’ rights to obtain accurate information about their broadband service.

Ofcom sets out its position on the future of fixed telephone services

Ofcom sets out its position on the future of fixed telephone services

The UK regulator has set out its view on the move to broadband-based call services.

UK Government sets out strategy to improve mobile coverage and broadband investment

UK Government sets out strategy to improve mobile coverage and broadband investment

The Department for Digital, Culture, Media & Sport has opened a consultation to guide Ofcom’s strategic priorities.

Ofcom consults on regulations for the UK’s 700MHz and 3.6–3.8GHz spectrum auction

Ofcom consults on regulations for the UK’s 700MHz and 3.6–3.8GHz spectrum auction

The UK regulator has opened three consultations for its 5G auction.

Ofcom extends enforcement programme into early termination charges

Ofcom extends enforcement programme into early termination charges

The enforcement programme is looking at the charges imposed when consumers on fixed term contracts terminate those contracts early (early termination charges or ‘ETCs’). It has already been extended twice, having started in June 2017.