Please enable javascript in your browser to view this site

Consumer Protection,Consumer Protection

US Federal Trade Commission to examine the privacy practices of broadband providers

US Federal Trade Commission to examine the privacy practices of broadband providers

The FTC scrutinises ISPs’ practices as they become vertically integrated platforms that also provide advertising-supported content.

Japanese government proposes to improve transparency of mobile contracts

Japanese government proposes to improve transparency of mobile contracts

The Ministry of Communications aims to separate monthly charges from handset subsidies in mobile contracts.

Ofcom launches new Broadband Speeds Code of Practice in the UK

Ofcom launches new Broadband Speeds Code of Practice in the UK

The Code strengthens users’ rights to obtain accurate information about their broadband service.

Italian traffic light system for broadband advertising

AGCOM has made it mandatory for ISPs to adopt the traffic light system it devised.

US Federal Trade Commission to tackle competition in the tech sector

US Federal Trade Commission to tackle competition in the tech sector

The FTC will allocate resources exclusively towards monitoring competition in the tech industry.

Ofcom sets out its position on the future of fixed telephone services

Ofcom sets out its position on the future of fixed telephone services

The UK regulator has set out its view on the move to broadband-based call services.

UK government drafts new roaming regulation, waiving roam-like-at-home

UK government drafts new roaming regulation, waiving roam-like-at-home

UK customers will face the return of roaming charges within the EU in the even of a no-deal Brexit.

Ofcom extends enforcement programme into early termination charges

Ofcom extends enforcement programme into early termination charges

The enforcement programme is looking at the charges imposed when consumers on fixed term contracts terminate those contracts early (early termination charges or ‘ETCs’). It has already been extended twice, having started in June 2017.

FTTH Council write an open letter to EU Telecoms ministers on fibre advertising

The industry organisation representing FTTH operators and vendors has voiced its concern over “misleading fibre advertising”

Ofcom fines EE and Virgin Media £13.3m over charges for early contract termination

The UK regulator has imposed penalties on EE (£6.3m) and Virgin Media (£7m) for breaches of consumer protection rules